Return and Exchange Policy

Return and Exchange Policy

Return and Exchange Policy

Thank you for choosing our international cross-border adult products sales website. To ensure your shopping experience is enjoyable and worry-free, we have established the following return and exchange policy. Please read it carefully to better understand our return and exchange process and services.

Return Conditions

We accept return requests under the following conditions:

• The product has quality issues or is damaged.
• The product does not match the order description.
• The product is lost or not delivered during transit.

Exchange Conditions

We accept exchange requests under the following conditions:

• The product has quality issues or is damaged.
• The product does not match the order description.
• The product size or model is unsuitable.

Return and Exchange Process

If you need to return or exchange a product, please follow these steps:

1. Contact our customer service team within 7 days of receiving the product to initiate a return or exchange request.
2. Provide the order number, product photos, and detailed descriptions to help us verify the situation.
3. Our customer service team will respond to your request within 24 hours and provide further instructions.
4. If your return or exchange request is approved, we will provide the return address and return label.
5. Please pack the product properly and use the return label we provide for the return.
6. Once we receive and confirm that the product meets the return or exchange conditions, we will process your refund or exchange.

Refund Method

Refunds will be processed using your original payment method. Typically, refunds will be processed within 7 business days after we receive and confirm the returned product.

Important Notes

• Please ensure the returned product has not been used and is in its original packaging.
• Shipping fees incurred during the return process will be borne by you, unless the product has quality issues.
• Exchanged products will be re-shipped according to your chosen shipping method, with shipping fees covered by us.

Thank you for your trust and support. We wish you a pleasant shopping experience!